Posts Tagged ‘Windows cannot find docx files’

Windows cannot find docx – How to open your files

March 30th, 2010

Sometimes when you right-click any document using Word 2003 or Word 2007, the document wouldn’t open and you may get “windows cannot find docx” error message like the following:

“Windows cannot find “filename.docx”. Make sure you type the name correctly, and then try again. To search for a file, click the Start button, and then click Search.”


“Windows cannot find ‘C:\Users\Documents\xxx.docx. Make sure you type the name correctly, and then try again.”
(it can be other MS Office file extension like .xlsx)

windows cannot find xlsx

Get it from CNET! Download Windows Cannot Find Fix Wizard ($19.95). We offer free remote support in case software won’t work.

This text of the message can differ a little, sometimes it can contain the information that DDE is not working correctly or some program is preventing its work. You can try to reinstall Office, but sometimes it will not help. Of course you can try to open this document the other way: open Microsoft Word, click Open, and then find the document you want.

But, we advise you to use this method to solve the problem and to get an access to the document you wanted to open:

  • 1. Left-click Start, type regedit.exe and press ENTER:
  • 2. Find and don’t forget to backup the key:
  • HKEY_CLASSES_ROOT \ Word.Document.8 \ shell \ Open \ ddeexec

  • 3. Click the ddeexec and delete it. Click Yes.
  • 4. Navigate to the key:
  • HKEY_CLASSES_ROOT \ Word.Document.8 \ shell \ Open \ command

  • 5. Double-click and set its value data to:
  • “C:\Program Files\Microsoft Office\Office11\WINWORD.EXE” /n “%1″
    (if you have Word 2003);


    “C:\Program Files\Microsoft Office\Office12\WINWORD.EXE” /n “%1″
    (if you have Word 2007)

  • 6. Then exit the Registry Editor.

Or you may incapacitate DDE for a file type action, just try the following actions:

  • 1. Open Windows Explorer
  • 2. Find there and click Tools, Folder Options, choose the File Types tab.
  • 3. Select .DOC file from the list.
  • 4. Then click Advanced.
  • 5. Click Open and Edit.
  • 6. Remove the tick from Use DDE checkbox and click OK.

If it doesn’t work then try the following:

But before the actions you should back up the registry before you change or delete any key.

  • 1. Start, and then choose All Programs, Accessories, Run.
  • 2. Type regedit in the opened field and press Enter.
  • 3. Double click on HKEY_CLASSES _ROOT and find .doc and .docx keys.
  • 4. Right-click on keys containing .doc and .docx in their names and then click delete them one by one.
  • 5. Then close the Registry Editor.
  • 6. Reinstall Office and check if can to open the document.

This problem can be also caused by a COM – ADD-IN DLL, in that case you should do the following:

  • 1. Press Microsoft Office Button.
  • 2. And then choose Word Options.
  • 3. Select Add-Ins, Manage COM Add-Ins.
  • 4. Click GO.
  • 5. You will see a list of Add-Ins Available:
  • De-select / Un-check (1) add in at a time, click OK.

  • 6. Close Word and try to open a document with .docx extension by double-clicking it.

If the .docx does not open, then repeat the actions and select different COM Add-In and repeat all the actions. Continue to repeat it until you find the COM that caused the error. Don’t forget to put a tick back in the check box for the COM – Add-In which is operable.strong